We are committed to delivering your gifts safely and on time. Orders are processed after payment has been successfully confirmed and are prepared for dispatch within our stated processing period. Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances. While we strive to meet all estimated delivery dates, delays may occasionally occur.

Delivery charges are calculated based on the destination and the size or weight of your order and will be displayed during checkout before payment is completed. Once your order has been dispatched, you may receive a delivery confirmation or tracking information where available. Please ensure that the shipping address and contact details provided during checkout are accurate, as we cannot be held responsible for delays or failed deliveries resulting from incorrect information.

If your package arrives damaged, incomplete, or you do not receive your order within the expected delivery period, please contact our customer support team as soon as possible. We will work with our delivery partners to investigate the issue and provide an appropriate resolution, which may include a replacement, redelivery, or refund where applicable and in accordance with our store policies.